Manage payment methods

On this page: Add a payment method > Edit a payment method > Update a payment method for auto-renewing subscriptions > Delete a payment method > Troubleshoot payment issues > FAQs

You can choose from several payment options for your subscription, which may include credit and debit cards, PayPal, pay by invoice, or bank transfer. 

Other payment methods may be available depending on your country. You can edit or delete existing payment methods, or add a new payment method, either individually or in bulk in your Autodesk account.

Note: These payment method features may not be available for every subscription or country, and only purchasers can access them.

If you want to use a new payment method for future payments, follow the steps below. If the subscription purchaser has changed and the payment profile is cleared, these steps will also help you add a new payment method.

Add a payment method:

1. Sign in to your Autodesk account.
2. Go to Billing and Orders > Payment Methods.
3. Select the button + Add payment method.
4. Make sure you select your country under See available payment methods in to view the options for your location.
5. Choose one of the available payment methods.
6. Fill in the required information.
7. Click Save.

Now you can use your new payment method to make purchases or link it to an existing subscription for renewal.

If you need to update your payment details, like your credit card’s expiration date, use the Edit option for your payment method. Be aware this won’t update your customer details used to calculate applicable taxes at checkout and renewal, and printed on invoices and receipts. To change those, go to Customer details.

Edit your existing payment method:

1. Sign in to your Autodesk account.
2. Go to Billing and Orders > Payment Methods.
3. On one of your payment methods, select Edit.
4. Enter the revised information for the payment method.
5. Click Save.

Note: You can also go to Billing and Orders > Subscriptions and Contracts, and select an individual product to add or edit a payment method. 

You should follow the steps below whenever you need to update the payment method for one or multiple active auto-renewing subscriptions, such as when you receive a new credit card or want to switch your payment from a credit card to PayPal. This helps make sure your auto-renewal goes through without any problems.

1. Sign in to your Autodesk account.
2. Go to Billing and orders > Subscriptions and contracts.
3. Select a product to view your subscription details.
4. Under Payment, select Change payment method.
5. Choose an existing payment method or add a new one.
6. Select Change payment method to save.

1. Sign in to your Autodesk account.
2. Go to Billing and orders > Subscriptions and contracts.
3. Under the Bulk actions menu, choose Change payment method.
4. You can view all your subscriptions that use the same currency together. To see subscriptions purchased in a different currency, use the currency field. Payment methods and available currencies depend on your country.
5. Select the subscriptions you want to update.
6. Select Continue.
7. Follow the on-screen instructions to switch to an existing payment method or enter information for a new payment method.
8. Select Change payment method to save.

To see all your payment methods in one place and make changes in your Autodesk account, navigate to Billing and orders and select the Payment methods tab. Here you can edit, delete, or change the payment method associated with each subscription.

If your payment method has expired or isn't working and you want to remove it from your Autodesk account, use the steps below. Before deleting a payment method, make sure all your auto-renewing subscriptions are linked to a different saved payment method.

Note: In some countries, you can save only one payment method for all your subscriptions. Because of this, you won’t see the option to delete a payment method.

1. Sign in to your Autodesk account
2. Go to Billing and orders > Payment methods.
3. Look for the payment method you want to delete.
4. Select Delete.
5. Choose Delete payment method to confirm your action.
6. A confirmation box appears in the upper right and lets you know that you deleted your payment method.

1. Sign in to your Autodesk account.
2. Go to Billing and orders > Payment methods.
3. Look for the payment method you want to delete.
4. Select View subscriptions.
5. Select Change payment method to pick a new payment method that will replace the one you plan to delete.
6. Follow the on-screen prompts to choose a new payment method.
7. Select Review to save the new payment method and link it to your auto-renewing subscription.
8. Now that you don’t have any auto-renewing subscriptions linked to this payment method, you can delete it from your account.

• Payment error upon renewal: If you encounter a payment error on renewal, you can edit your current payment method or add a new payment method and wait for the auto-renewal to retry, typically within 24 hours. You will receive an email confirmation when your order has been processed. Follow the directions under Update a payment method.
  You can also choose to renew in checkout after a payment error. Select Renew next to the subscription on Subscriptions and contracts. Follow the on-screen instructions for your payment method, and complete your renewal purchase. You will receive an email confirmation.
• Updated payment method: After you update your payment method, our system needs up to 24 hours to process the changes. If your payment isn’t approved with the new payment method, we’ll send you an email after we automatically try to process the payment. If your subscription has already passed its renewal date, you can also choose to renew in checkout after a payment error. Select Renew next to the subscription on Subscriptions and contracts.
  To avoid future issues, check with your bank or card issuer to make sure they allow automatic charges from Autodesk.
• Card number and expiration date: Check that your card number and expiration date are correct in your payment method. If you need to make changes, update your payment method for your auto-renewing subscription instead of editing the existing one. When you update your payment method after your subscription renewal date, we’ll automatically try to charge it again within 24 hours.
• Name and billing address: Verify that the name and billing address stored for your payment method match the name and address on record with your payment provider. 
• Purchase limits: Your bank or card issuer might set a limit on how much you can spend per purchase or each day. Even if you have enough funds, your bank or card issuer could still decline the charge. Contact your bank or card issuer to confirm your purchase limit.