Help with buying

If you have an existing Autodesk Account, we recommend that you use the email address and password for that account when you make your purchase.

All correspondence about your order, subscription benefits, and future product releases are sent to the email address associated with your Autodesk Account.

• To sign in to an existing account: Enter your Autodesk Account email address and password. Click Forgot to reset your password.
• To create an account: Enter an email address and password during ordering. The billing information you enter is used for your profile. Visit accounts.autodesk.com to edit your profile after placing an order.
• To create a password: Enter a password with a minimum of 8 characters that contains at least one letter and one number. The password also must contain at least 3 unique characters.

About Administrator Accounts

The Autodesk Account you enter during purchase of a software subscription becomes the administrator account.

Administrators have the option of using the software or assigning access to another user after purchase. See Managing Users & Permissions for more information.

Here's some guidance on which Autodesk Account sign-in information to use during ordering:

• Purchaser is the user: If you subscribe to Autodesk software and intend to use it yourself, use or create a personal Autodesk Account during purchase.
• Purchaser is not the user: Use or create an administrator account to purchase and manage all the subscription software for your organization. Your end users can visit accounts.autodesk.com and create personal accounts without buying software. You can then use the end-user email accounts to grant access to download and use the software.

Autodesk delivers access, download, and activation information by email. In most cases, your products are available in your Autodesk Account shortly after purchase. If you don't receive the confirmation or fulfillment email messages within 24 hours after you place your order, check your Spam and Junk folders or contact support for assistance.

Order Confirmation Email. Serves as your invoice and contains your order number. Print or save this message as a record of your purchase.

Order Fulfillment Email. This message is sent after we process your payment and deliver your software or services. For some products, you receive only one email message containing your order confirmation and fulfillment information. Your fulfillment message contains the following information:

• Order Number
• Sign-in information for your Autodesk Account
• Cloud service access and software download instructions
• Activation information such as serial numbers

The following troubleshooting tips help eliminate errors you may encounter when you subscribe online:

• Place Separate Orders: You may get an error if you combine different product license types or terms in the same order. Place separate orders for each product type or subscription term.
• Restart Your Browser: Closing and restarting your web browser may solve issues with web-based applications.
• Clear Cache and Browsing Data: Data from previous Autodesk Store visits can cause problems when you order.
• Update Your Browser: Use the most recent version to ensure compatibility with our store features.
• Try a Different Browser: If other troubleshooting options don't work, try using another web browser.

Ordering Assistance

If you're having trouble placing your order online, contact our Customer Care specialists for help with the following:

• Placing an order
• Selecting the software you need
• Understanding subscription options
• Accessing your software and services after purchase

Autodesk software allows activation as a Free Trial for a limited number of days for trial purposes.

Follow the instructions below to convert your Free Trial to a paid license without the need to download or install additional software:

1. Launch your trial software and click Subscribe Now on the trial screen or purchase online at https://asean.autodesk.com/products.
2. Enter the same Autodesk ID/email address and password combination you used to sign in to your trial and follow the on-screen instructions to complete your order.
3. Visit manage.autodesk.com and sign in after you receive the fulfillment email message from Autodesk. This email verifies that your software and registration information is available in your Autodesk Account.
4. Click the arrow next to the product name in Products & Services to expand the product details and view activation information.
5. Copy the Serial Number and Product Key for your software.
   Note: Some products are activated by signing in with your Autodesk ID and don't require a serial number. Follow the instructions in Autodesk Account for activation if no serial number is displayed.
6. Return to your trial software and click Enter Serial Number on the trial welcome screen. Follow the on-screen instructions to complete activation. See Convert a Trial to a Subscription and Access with Serial Number (Subscription & Perpetual) for more information.

Follow these steps to complete your order after you finish adding items to your cart and click the Proceed to Secure Checkout button:

1. Enter your account information. Sign in to an existing Autodesk Account or create a new one. All correspondence about your order, subscription benefits, and future product releases will be sent to the email address associated with your Autodesk Account. You can't complete your order without an Autodesk Account.
2. Enter a billing address. Use the address associated with the payment method you use.
3. Enter your payment method. Enter new credit card information or select from an existing card if you're a returning customer. You also can use your PayPal account in most online stores.
4. Review and submit your order. Verify that your order information is correct and edit it if necessary. Agree to the purchase terms and click Submit Order to complete the order.

Online payments

We process charges for your order as soon as our systems can complete the order and make your software or services available online. Processing typically takes 1-5 days, as some transfers between banks can take time for processing the payment. Check with your payment provider for information about when charges will post to your account.

From 1 January 2020 6% Digital Sales Tax (DST) is charged in all new and auto-renewing subscriptions.

Your Autodesk software and service subscriptions automatically renew to ensure you have continuous access. You will be charged for a new subscription term on the renewal date listed in your Autodesk Account.

Monthly subscriptions purchased from the Autodesk store and subscriptions purchased prior to July 23rd, 2019 renew automatically, however, some subscription term lengths are only available from Resellers or your Autodesk sales representative and do not renew automatically. You will receive renewal notifications 45, 30, and 4 days prior to expiration with renewal instructions.

The payment method you entered during purchase for will be used for subscription renewal. If you prefer to use a different payment method for recurring billing for subscription renewal, you can update your payment settings in your Autodesk Account.

About Monthly Renewal

If you choose a Monthly subscription, you are charged the renewal rate automatically each month on an ongoing basis until you turn off automatic renewal. If you wish to subscribe for only one month or end your subscription after several months, you must visit your Autodesk Account and turn off the automatic renewal setting before your account renews for the next monthly term.
To update automatic subscription renewal settings:

1. Sign into your Autodesk Account at manage.autodesk.com.
2. Locate your software in the list of Products & Services and click the arrow to expand the subscription details.
3. Click Edit Payment in the product details tray and follow the on-screen instructions.

See Updating Payment Information for Your Subscription for information.
Alternatively, if you need to update the credit card number or expiration date associated with your auto-renewal:

1. Visit Look Up Order page
2. Enter enter the email address associated with your order as well as your password. If you do not know your password, you can click here to retrieve it.
3. Once you have logged in to the Payment Information page, click the Edit button to update your existing credit card information
4. Click Submit to save it once you have completed your changes.

If you need assistance with this process, please call Customer Service to speak to one of our representatives. For security purposes, your credit card number should never be sent via email.

The order confirmation email message is your receipt or invoice for your purchase. Please save or print this email, or you can reprint it from Autodesk Account or your country's Look Up Page. If you have a subscription order with recurring billing, you receive an order confirmation email (receipt) each time we bill you and renew your subscription.
To print your invoice

1. Sign in to Autodesk Account and go to your Order History.
2. Enter your order number (found in your confirmation email) and password on the Look Up Your Order page and click Search. The Look Up page differs depending on which country you made the purchase in:
   Note: Your order number can be found on your confirmation e-mail.
3. On the Look Up Order page, enter your order number and password and click Find Order.
4. To view the invoice, follow the directions depending on which country you made the purchase in.

When your refund is approved and processed by Digital River, the credit will be issued to the payment method on file. Credit card refunds typically post within 5-7 business days; other payment methods may take longer. Please contact Customer Service if you are experiencing a significant delay in receiving your refund. All access to related software and services will terminate when your refund is processed.

For orders placed on or after 30 Jun 2020:

1. Go to Manage Subscriptions.
2. Click on the subscription details for the subscription you wish to cancel.
3. Switch Auto Renewal to Off to cancel your automatic renewal.

For orders placed before 30 Jun 2020:

If you need to cancel your subscription prior to the next renewal period, please use the following instructions:

1. Look up your order.
2. After locating your order (you can refer to your confirmation email for your order number), click “Manage Auto-Renewal Plan”. If prompted, enter the email address associated with your order, as well as your password.
3. Under the “Auto Renewal Plan Status” section, select the option to cancel your automatic renewal.

Note: You will have access to your subscription product for the full time period for which you have paid, even if the auto-renewal plan has been cancelled. Cancelling the auto-renewal plan means that your subscription will not be renewed at the end of your subscription term. After you cancel the auto-renewal plan, access to your subscription product will terminate at the end of your current subscription term.